Promutuel Assurance’s computer systems are currently out of order.

Since the attack, our priority has been to get everything back up and running so we can provide you with the high quality service you have come to expect. Early on we reactivated basic services, and we are making steady progress towards fully restoring service in the coming weeks.

As you may know, we have already taken several steps toward that goal. Our teams have been working tirelessly to restore normal operations. A sound and effective restoration plan was drawn up and is being rolled out. We will be taking the time needed to complete all required security steps.

Our computer systems are gradually coming back online and we can handle inquiries from insured members. We are actively working to get all of our telephone and computer systems up and running again. This will happen gradually over the next few weeks.

Withdrawals will come out of your account as per your payment schedule once the systems are back in operation. For the payments that weren’t made, you’ll receive written notice explaining how they’ll be made up. It will be sent to you at least twenty days before the payment is debited.

As soon as the situation permits, we will send you a written notice explaining how pre-authorized payments will resume. You will receive it 20 days before we debit your account.

No amount will be withdrawn from your account before we send you the written notice.

You can call 418 840-4165.

You can write to us at servicealaclientele@toussolidaires.ca. We will reply as soon as possible.

You can contact your mutual insurance association. For the phone number, please refer to the section above.

Yes, you can. To do so, please contact your mutual insurance association. For the phone number, please refer to the section above.

We are unfortunately unable at this time to quote on new insurance policies unless you are already insured through Promutuel Insurance. Once our systems are back up, we will be able to field all inquiries. In the meantime, insured members may contact their mutual association for an alternative solution. Please be assured that our teams are working hard to get things back to normal as soon as possible.

Your insurance policy will be renewed. Please contact your mutual insurance association for more details. For the phone number, please refer to the section above.

So far, our investigations show that no social insurance numbers (SINs), driver’s licence numbers, credit card numbers, or other banking details have been compromised. Obviously we will continue to follow the situation very closely.

Yes. Promutuel Insurance is taking this situation very seriously. We have advised the regulatory authorities and police of the event.

While working to restore our computer systems, we published a press release on December 12 and posted notices on our website and our Facebook pages. Under the circumstances, that was the best way to reach as many insured members as possible as quickly as possible.

This is not a requirement given that no data requiring reporting and protection measures under the law has been compromised. As we mentioned, our investigations to date show that no social insurance numbers (SINs), driver’s licence numbers, credit card numbers, or other banking details have been compromised. Obviously we will continue to follow the situation very closely.