Press release
Groupe Promutuel selects Guidewire Solution for claims management
Improving customer service and reducing claims cycle times are key business drivers for Quebec-based insurer to update its claims platform
QUEBEC CITY, Quebec and SAN MATEO, Calif., October 13, 2011 — Groupe Promutuel ("Promutuel"), one of Quebec's largest Property/Casualty (P/C) insurers and Guidewire Software, a provider of core system software to P/C insurers, today announced that Promutuel has selected Guidewire ClaimCenter® as its new claims management system for all personal, commercial and farm lines of business across its 27 independent member companies.
Promutuel wants to provide consistent, high quality customer service and enhance its vendor management capabilities which will result in an improved customer experience. To ensure the attainability of these goals, the company elected to standardize its claims system and processes across the group with Guidewire ClaimCenter.
"We knew that a new claims system would be beneficial for us but we needed to demonstrate significant benefits to win the support of our member companies," said Benoit Duchesne, director, Claims Department, Groupe Promutuel. "Guidewire's Value Consulting team helped us build our business case for the project using their Wedge Business Case methodology. A group of our members utilized this tool and found substantial benefits. This was a very valuable process that resulted in the creation of the business case which will now guide our implementation project to ensure we realize benefits."
Duchesne added, "Having our people complete the Guidewire Wedge Business Case™ and reach the results on their own was very convincing and I can proudly say resulted in 100% member support for our Guidewire decision."
With ClaimCenter, Promutuel companies will be able to:
- Reduce claims cycle times to ensure fast, efficient customer service, and minimize the impact of claims on clients;
- Improve relationships and enable better management of service providers and vendors;
- Manage claims with a consistent system and processes across its entire group of companies - facilitating the sharing of claims adjusters during catastrophes or other peak periods; and
- Enjoy a modern technology platform designed to grow and evolve with its business.
"Guidewire's approach to customer self-sufficiency - equipping us to maintain and extend the system ourselves- was very appealing to us," said Serge Pinard, IT director of architecture, Groupe Promutuel. "We are eager to proceed with the project and to deliver the system for our members and our customers."
"Promutuel joins a prestigious group of P/C insurers replacing their legacy claims systems with Guidewire," said Marcus Ryu, chief executive officer, Guidewire Software. "We welcome them and thank them for their overwhelming votes of confidence in our solution and capabilities. We are looking forward to helping them achieve success."
Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today's P/C insurers. ClaimCenter's flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of the Guidewire InsuranceSuite™, and can be integrated to an insurer's legacy systems or third party applications.
About Groupe Promutuel
Promutuel ranks among the biggest general insurers in Quebec. Also active in the financial security fields, the Groupe is known for its financial solidity, the high quality of its products and the excellence of its customer service. Promutuel has 1,650 employees working to serve 540,000 insured. The Groupe's mission is to promote and offer insurance and financial service products that meet and exceed the insured-members' and clients' expectations. To this end, it provides personalized service of the highest quality and encourages the mutualist values that have guided its actions for close to 160 years.
About Guidewire Software
Guidewire Software is a provider of core system software to the global Property/Casualty (general) insurance industry. Our solutions serve as the transactional systems-of-record for, and enable the key functions of, a Property/Casualty insurance carrier's business: underwriting and policy administration, claims management and billing. Designed to be flexible and scalable, Guidewire solutions give insurers the capability to increase market share - while lowering operating costs. Guidewire InsuranceSuite™, consisting of Guidewire PolicyCenter®, Guidewire ClaimCenter® and Guidewire BillingCenter® spans the key functional areas in insurance - underwriting and policy administration, claims management, and billing. Guidewire is headquartered in San Mateo, California, with offices in Beijing, Dublin, Hong Kong, London, Munich, Paris, Sydney, Tokyo, and Toronto. For more information, please visit www.guidewire.com.
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Contact:
[col width="1-2"]Josée Garneau
Conseillère en relations publiques
Groupe Promutuel
1 418 840-1188, poste 2452
1 800 510-4630
[email protected][/col][col width="1-3"]Diana Stott
Public Relations Manager
Guidewire Software, Inc.
1 650 356-4941
[email protected][/col][col clear="clear-both"]NOTE : Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire BillingCenter, Guidewire InsuranceSuite, Deliver Insurance Your Way, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc.[/col]