We are THERE, online or telephone
We know that a disaster can be a stressful event. Rest assured, we are THERE to guide you through the steps of your claim, whether you want to file your claim online or by phone.
What to do in case of disaster or an accident
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Make sure you are safe
- If someone is injured, call 911 right away
- In the case of a car accident, remember to fill out a joint report
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Prepare the information needed for your claim
- Joint report and police or firefighter report
- Photos of the incident if possible
- Contact information for the parties involved
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Tell us what happened
- All you need to do to submit your claim is answer a few questions about the incident
- The more information we have, the easier it is for our experts to properly assess the situation and meet your needs.
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A Client Space THERE for you
The Client Space is designed to make life easier—submit your claim online and have access to all your information in one place.
We’re there to support you every step of the way
Quick and easy process
Track your claim by email via your Client Space. Receive a call from the person responsible for your claim within the 24 to 48 hours (working days) following the opening of your claim file.
Accessible information
Consult your documents anytime in your Client Space and enjoy having all the information about your claim at your fingertips.
Effective and personalized follow-up
Your claim is handled by a single adjuster throughout the entire process. You can contact them at any time with questions.
Claim history
Access your claim history going back six years at any time by viewing your personalized file in your Client Space.