b'GovernanceTo uphold our mutualist valuesGroupe Promutuel and its member associations firmly believe thatBusiness risk managementthe rigorous application of best governance practices is the key to upholding mutualist values. With that in mind, Groupe PromutuelGroupe Promutuel has a management framework that addresses undertookareviewofitsgovernanceandidentifiedareasofall the risks to which it is exposed. The framework is administered improvement. Work to implement the recommendations resultingand overseen by a variety of stakeholders and committees. The from the review is underway and will ensure that Groupe PromutuelBoard of Directors is responsible for determining risk tolerance governance evolves to be consistent with best practices. levels.Itmustalsoapprovethedevelopment,review,and implementation of risk monitoring and control policies.Similarly, Groupe Promutuel must adopt best practices in regulatory compliance and risk management, so our insureds benefit fromPromutuel Insurance has therefore undertaken important security management that is healthy, prudent, and effective. To that endand risk management measures that will enable it, like all financial we have developed policies and processes that govern who weinstitutions subject to the Act respecting the protection of personal are and what we do. information in the private sector, to comply with its obligations and adopt best practices, among other things.Roles and responsibilities of executivesOur directors and executives must be honest, fair, and ethical. Whileshowingalltheintegrityexpectedofthem,theymust also possess and develop the skills they need to fulfill the roles, responsibilities,andobligationsincumbentuponthem.Witha view to sound and prudent management, Groupe Promutuel has taken steps to include on the Board of Directors, a member with specific expertise in information and communication technology.4 6 2 A nnua l 2 Re or t | p 20'