b'20202023: Promutuel Insurance has exceeded expectationsProfitable growth and sustained profitabilityEnhanced member and employee experienceSignificant investment in technological modernizationContinued focus on core insurance skillsNumerous transformation projects underwayTransformation:A strategic cross-cutting leverOur company must step up the pace and transform itself to meet its strategic objectives. Promutuel Insurance has adopted an ambitious Transformation Plan that will allow us 20242027 Strategic Planto optimize our processes and, in so doing, our organizational efficiency. Our entire Heading towards our 2030 Destination organization is committed to doing what it takes to achieve this in the coming years. This major transformation will focus on multiple areas, including:This strong and ambitious Strategic Plan for 20242027 is the culmination of a massiveTechnology, analytics, and innovationteam effort to plot our course for the future. The Groups Boards of Directors and officers have been hard at work laying the foundations for the pivotal projects that will be carriedGovernance and operational decision makingout over the next four years. In keeping with the previous strategic framework, our priorities remain the same: develop the member and broker experience, drive profitableProcess optimizationgrowth, improve operational performance, and deliver a standout employee experience.Now its full speed ahead as we shift into execution mode to achieve our 2030 targetsCorporate social responsibilityeven faster: Execution capabilities and agilityDouble the Groups size through profitable growth. CultureBe a market leader in both member and employee experience. The Transformation Office will continue to steer and coordinate the transformationalA n n u rt l Rep o 5a 2Optimize our operational performance. efforts identified within our organization. Over the next four years, we will focus on accelerating our transformation so we can beReviewing and aligning our processes will allow us to achieve significant efficiency gains THERE for a long time to come! and ultimately help lower our expense ratio. To reap the expected financial benefits and generate a positive impact on the member3 2 02 |and employee experience, the Transformation Office will quickly get to work alongside all our other Group entities to align the priority processes identified.'